FAQ’s

Your happiness is my main concern.  Feel the art teacher love!

FREE SUBSCRIPTIONS

Are the free resources really free and how do I access them?

Yup! Free resources really are free.  Yippee!  Simply register and you will be able to download 3 each month.  You will not get charged a single bean. At the time of writing this there are 60 to choose from. You can find the free subscription here.

What methods of payment can I use?

You can pay using Paypal or a credit or debit card.  You will be given the choice at checkout.

I’ve considered accepting chocolate but it’s just so hard to send it over the internet.

Will I get a receipt?

No problem.  You will automatically be sent a receipt for purchasing single resources or subscriptions.

My purchase receipt has expired and I can’t access my resource.  What do I do?

Links in your receipt last for 48hrs.  But fear not my art teacher friend!  I’m always happy to resend a purchase receipt, especially if you are a real human being.  Just email me and I’ll click that magic button.  I try to respond to all emails within 24hrs and can only resend to the email address you purchased with.

I’ve bought a resource on my mobile phone but now I can’t find it?

When you purchase using a device other than a computer, you need to save the resource somewhere.  You may have seen the resource on your screen but you are just viewing it in your browser.  This means you are just looking at a picture of it online.  You need to save it somewhere like Dropbox, Google Drive or Files, or email it to yourself.  To do any of these things, you need to click on the share button when you view it in your browser.  Share buttons look different on different devices and your share button may look like one of these:

Click on the share button and then choose where you would like to save the download or email it to yourself. Easy peasy lemon squeezy.

PRICED SUBSCRIPTIONS

Can I pay monthly?

Yessiree, you can pay monthly or annually.  If you love a bargain, paying annually is the best value.

How do I subscribe?

You simply add the monthly or annual subscription to your cart and go through the checkout.  Once you’ve done that you will be able to download up to 10 resources every month. Find out more here.

Can my school pay?

Yes, of course.  Lots of art teachers get their school to pay.  The easiest way to do this is to create an account for yourself (perhaps you already have one) and then give your finance department your log on details and then let them log on as you and buy the annual subscription using a card.  The receipt will include a link to an invoice so your finance department will be happy.

Can you send my school an invoice?

When your school purchase a subscription the receipt will include a link to an invoice.  If you need an invoice in advance you can generate one here.  This is an automated process to keep admin costs low.  Don’t you just love technology?

I’ve paid for a subscription but I’m getting the message that I’ve reached my limit of 3.  I thought I got 10 resources.

You will only get that message if you are trying to download a free resource and don’t have the free subscription.  See below.

I’ve paid for a subscription but can’t access free resources.

If you’ve gone straight for a paid subscription it doesn’t automatically add the free subscription to your account.  If you add the free subscription to your account you can download 3 free resources on top of your 10 priced resources. Booyah!

Do the downloads carry over to the next month?

No, the subscription is for up to 10 resources a month.  Some people routinely download 10 every month, others dip in as and when they need them.  It does state this on the receipt when you subscribe.

I’ve downloaded the same resource twice by mistake.  Will it count as two downloads?

Yes, it will count as two downloads but fear not!  Let me know I will increase your download limit to make up for any duplicates.

How do I unsubscribe?

I don’t want to see you go but unsubscribing is easy.  Just email me and I’ll do that for you.  I need a few days’ notice as per my T&C’s.

If you are in a hurry to unsubscribe you can cancel your payment with your bank or your recurring payment in Paypal.  In Paypal you go to Settings > Payments > Manage Your Automatic Payments.

I always love to hear from people who use my website, so don’t hesitate to get in touch.  It’s through feedback that I’ve been able to make this website more and more useful for art teachers.